Terms of Service

Voyager is winding down. It no longer takes new accounts and no longer sells Pro, so no new Pro subscription can be started.

You can add packages, and carrier updates continue for the packages in your account, until 28 March 2027. After that date the statuses in Voyager no longer change, so check the carrier for anything still on the way. Shipment emails and the daily summary stop on the same date.

While Voyager is online you can still sign in, see your packages and their history, download your data with Download my data, and delete your account with Delete account, both in Settings > Account.

If we decide to close Voyager completely, we will email account holders at least 30 days before it closes, and we will delete account data within 30 days after it closes.

Where this section differs from the rest of these Terms, this section applies.

Voyager is for adults aged 18 and over. You must also be able to form a binding agreement where you live and use Voyager only where it is lawful for you to do so. If you use Voyager for a business, you must be authorized to act for that business.

You are responsible for your account, your login credentials, and the activity that occurs through your account. Contact support if you believe your account has been accessed without permission.

Only add tracking numbers that you are authorized to monitor, such as your own deliveries, business shipments you manage, or packages you have permission to track.

Do not use Voyager to monitor another person's deliveries without permission, to abuse carrier systems, or to collect information you are not allowed to access.

Voyager does not control UPS, USPS, FedEx, DHL, or any other carrier. Carrier and tracking-provider data can be delayed, incomplete, inaccurate, unavailable, or changed without notice.

Shipment email alerts and the daily summary are Pro features. Shipment email alerts depend on your account's available features, Priority Watch being enabled for the package, your notification preferences, and the updates Voyager receives. Alerts are not guaranteed to arrive before a delivery or for every carrier change.

A carrier's correction to an earlier delivered status may not be reflected automatically, and dedicated correction or status-change emails are not supported. If Voyager and the carrier disagree, check directly with the carrier and contact support.

Voyager is meant to help you notice important delivery changes, not replace carrier tools. For critical deliveries, verify timing, address, access, and exceptions directly with the carrier.

Voyager has a Free plan and a paid plan called Pro. The Free plan costs nothing and needs no payment card. It includes up to 10 active packages and 50 manual refreshes a month. Pro adds Priority Watch, shipment email alerts, the daily summary, and higher limits.

Voyager Pro is a paid subscription. Raylight Limited Liability Company provides the service. When the checkout page says Sold through Link, Stripe, through Link, is the merchant of record for the purchase, and Link is the seller you see at checkout, on your receipt, and on your card statement. You are charged only after you complete checkout yourself. The price, currency, and billing period are shown at checkout before you subscribe, and in the app when Voyager can read them from Stripe. Prices include applicable taxes. Checkout may show the price converted to your local currency. Stripe sets that exchange rate and it includes a conversion fee, so the converted amount can be higher than the price shown in the app. If checkout offers it, you can choose to pay in the original currency instead. What checkout shows is what you pay.

Promotion codes may be entered at checkout when offered.

If your account received Pro while Voyager was in beta, it keeps Pro at no charge, with no end date. No payment card is on file for it and nothing is charged. If that ever had to change, we would tell you well in advance, and you are never charged unless you complete checkout yourself. Access given during the beta does not become a paid subscription by itself.

Your subscription renews automatically at the end of each billing period until you cancel. Stripe sends the receipt for each payment by email. When the purchase was sold through Link, the receipt comes from Link. If the price of Pro changes, we will email subscribers before the new price takes effect.

You can cancel at any time from Billing, using Manage billing, which opens Stripe's billing portal. When you cancel there, Pro stays active until the end of the period you paid for, then the account moves to Free. If your receipt came from Link, you can also cancel or update the subscription, and update your payment method, at link.com. A cancellation made there takes effect when Link says it does, and the account moves to Free when it takes effect. You can also email support@raylight-voyagertracking.com and we will cancel it for you at the end of the period you paid for.

Moving to Free does not delete your account or your packages. Free limits apply: 10 active packages and 50 manual refreshes a month. The manual refresh count is per calendar month and a plan change does not reset it, so refreshes already used that month still count against the Free limit until the month ends. Packages above the limit stay visible, but you cannot add more until you are under it, and Voyager keeps tracking them automatically. Shipment emails and the daily summary stop while the account is on Free.

Deleting your account cancels the subscription first, and Pro ends at that point, not at the end of the paid period. Any refund for the unused time follows the Refunds section below. If the cancellation cannot be confirmed, deletion stops and support can help.

If the billing portal is not available in your account, contact support for billing or cancellation help. You remain responsible for any charges that are clearly disclosed and authorized by you.

If a payment fails, Stripe retries it and emails you. Pro stays on while Stripe retries. If the retries end without payment, the subscription is cancelled and the account moves to Free. Your account and your packages are never deleted or locked because of a failed payment.

You can get a full refund of the first charge for your first Pro subscription if you ask within 7 days of that charge. When we make that refund we also cancel the subscription, and the account moves to Free. If you subscribe again later, this 7-day rule does not apply to the new subscription. All other refund requests are reviewed case by case, and such a refund does not cancel the subscription by itself. If you also want it cancelled, say so in your email. To ask for a refund, email support@raylight-voyagertracking.com. If your receipt came from Link, you can also ask Link support for a refund. Stripe may issue a refund in some cases, and it applies cooling-off periods where the law requires them. A refund made by Link or Stripe may not cancel the subscription. If you want it cancelled, cancel it from Billing or tell us. Nothing in these Terms limits rights that the law where you live gives you. Approved refunds may take time to appear on your statement.

Features may change and plan limits may be adjusted.

You may not reverse engineer Voyager, interfere with its operation, overload the service, attempt to access data that is not yours, or use Voyager for unlawful, abusive, or misleading activity.

Raylight Limited Liability Company may suspend or terminate access if we believe your use creates risk, violates these Terms, or could harm Voyager, other users, service providers, or carriers.

Voyager, its interface, copy, code, and brand materials are owned by Raylight Limited Liability Company or its licensors. You keep responsibility for the shipment information you choose to add.

Voyager is provided as-is and as-available to the fullest extent permitted by law. Raylight Limited Liability Company is not responsible for carrier delays, missed deliveries, lost shipments, business losses, or decisions made from delayed or inaccurate carrier data.

Questions about these Terms can be sent to support@raylight-voyagertracking.com.

Raylight Limited Liability Company may update these Terms as Voyager changes. The updated date will appear at the top of this page, and material changes may also be communicated in the app or by email. Continued use after updated Terms take effect means you accept the updated Terms, to the extent permitted by law.

If any part of these Terms is found unenforceable, the remaining provisions will continue to apply. A delay in enforcing a provision does not waive the right to enforce it later.

These Terms, together with the Privacy Policy, form the agreement between you and Raylight Limited Liability Company concerning Voyager. The purchase of Pro is also subject to the payment terms that Stripe and Link show at checkout. Mandatory consumer rights that apply in your location are not limited by these Terms.