Support

Email support@raylight-voyagertracking.com for account access, package tracking, billing, settings, privacy, or help using the self-service data controls.

Please include the email address on your account and a short description of what happened. Do not send your password.

Account setup or sign-in help: tell us if your setup email has not arrived, your link has expired, or you cannot sign in. You can request a new password link from Forgot password.

Package not updating: include the carrier, package nickname, and what looks stale or incorrect. Carrier updates can be delayed, so verify critical deliveries directly with the carrier.

Missing shipment email: check Priority Watch for that package, your available alert settings, the alert email address, and your spam folder. A test email checks delivery to your inbox; it does not verify carrier updates or scheduled alerts.

Billing or account help: contact support if your plan looks wrong, you need cancellation help, or the billing portal is unavailable. When Pro was sold through Link, the card statement shows LINK.COM. For a question about a payment, a receipt or a refund you can contact us or Link support.

Signed-in users can download an export of their main account data or delete their account from Settings > Account. Account deletion requires the current password and a clear confirmation.

Contact support if you cannot access those controls. Please do not include passwords or payment-card details in support emails.