Privacy Policy

Voyager collects account and setup information such as your email address, optional name, signup source, one-way password hash, alert email, profile and notification preferences, billing state, monthly usage counts such as manual refreshes, account requests you submit in the app, and support messages or feedback you send. If you gave us a note about how you planned to use Voyager when requesting access, we keep that note with your signup request. An account record is created when an email address is submitted on the signup form, before a password is chosen; contact support if an address was entered without your permission.

Voyager also stores shipment information that you add or that tracking providers supply, including tracking numbers, package nicknames, carrier names, delivery statuses, estimated delivery dates, shipment-event times, descriptions and locations, Priority Watch settings, delivery marks you set yourself, and alert history. Stored provider event data and notification records can contain shipment details in addition to those shown on the main shipment screen.

Technical information processed to operate and protect the service can include IP addresses, session cookies, authentication status, request paths, browser details, timestamps, logs, and error information. Hosting and security providers may also process technical request information.

We use this information to create and secure your account, show your shipments, request carrier updates, send delivery alerts and daily summaries, remember your settings, provide support, and manage billing.

We may also use limited operational data for debugging, abuse prevention, reliability, product improvement, and security monitoring. Routine request logging is designed not to log passwords or full request bodies.

Voyager uses hosting and database services to store and process account and shipment data, tracking providers to retrieve carrier updates, email services to send messages, monitoring services to check reliability, and support tools to handle your requests. Current services include Railway for hosting and databases, Cloudflare for DNS and security, TrackingMore for carrier data, Resend for email, and Better Stack for monitoring. If you subscribe to Pro, Stripe, through Link, is the merchant of record for the purchase. Stripe and Link handle the payment, the tax on it, the receipt, and support for the payment, under their own terms and privacy policies.

Tracking numbers and carrier details are sent to the tracking provider to retrieve updates. Email providers receive the destination address and message content, which can include shipment details. If you choose a different alert email, use only an address you control or are authorized to use; shipment information will be sent there.

We share information with providers to operate and support Voyager. Their handling of information is also governed by applicable law and their service and privacy terms. We do not sell personal information.

The specific providers used may change as Voyager develops, but they are selected to help operate, secure, bill for, support, and improve the service.

Voyager is operated from the United States. Information may be processed in the United States and in other locations where Voyager's service providers operate, subject to their safeguards and applicable law.

Voyager uses a sign-in cookie that lasts up to 7 days to keep you signed in, and browser storage on your device to remember your display name, time zone, tracking defaults, and appearance. Blocking these can affect sign-in or saved preferences. Browser storage stays on that device after you sign out or delete your account until you clear the site's data. Operational logs help us diagnose errors and service health; shipment analytics summarize the packages in your account.

The current Voyager web app does not include advertising pixels or third-party cross-site advertising analytics. It does not change session or preference storage in response to a browser's Do Not Track signal. Hosting and security providers still process requests needed to serve and protect the app; independent carrier or payment pages you open have their own privacy practices.

You can manage the shipment-alert and daily-summary options available on your account in Settings. Account setup, password reset, security, billing, and requested support messages are separate from those shipment-alert choices. Contact support about email preferences you cannot change in the app or to stop marketing messages from us.

Payment card details are handled by Stripe when you subscribe to Pro. Voyager stores billing state and Stripe references needed to manage your plan, but does not store full card numbers. Checkout collects your name and billing address, which Stripe needs to calculate tax. Stripe keeps them on the Stripe customer record connected to your account. Voyager does not copy them into its own database. Checkout also offers to save your information with Link for faster checkout, and asks for a phone number if you keep that option on. That is optional. Link holds that information under its own privacy policy, and Voyager does not copy it into its own database.

We keep information for as long as needed to operate Voyager, provide support, meet legal obligations, resolve disputes, prevent abuse, and maintain security records.

From Settings, you can download your account-data export, correct supported profile and preference fields, manage the alert options available on your account, change your alert email, and delete your account. Billing controls are available when enabled. Contact support to request access or a correction that is not available in the app; we may need to verify your identity before handling an account request.

You can archive or delete an individual package from its shipment page. Archiving keeps its stored history. Deleting a package removes its shipment record and timeline, but notification history, including previously generated email content and shipment details, can remain with your account. Removing a package is not the same as deleting your account or erasing copies held by a carrier or tracking provider.

Account deletion requires your current password and confirmation. Voyager cancels a connected Stripe subscription before removing the active account and its associated application records; if cancellation cannot be confirmed, deletion stops and support can help. Deletion also removes a connected Stripe customer record. Deletion does not recall emails already delivered. Voyager then tries to send one confirmation email to your account address. Voyager does not currently ask the tracking provider to remove tracking numbers it has already registered. Copies may remain in backups, operational logs, support correspondence, or with providers, subject to their retention and applicable legal, security, billing, or fraud-prevention requirements.

Billing records are kept after an account is deleted. Voyager keeps a ledger of the Stripe events it has processed, and those entries can include the Stripe customer and subscription identifiers that belonged to the account. They do not include your name, email address, or card details. Stripe keeps its own payment records under its own terms.

Contact support@raylight-voyagertracking.com for a privacy request or question, including if you cannot sign in. Include enough information to identify your account, but do not email your password or full payment-card details.

Depending on your location and the law that applies, you may have rights to access, correct, delete, or receive a portable copy of personal information, to restrict or object to processing, and to complain to a data-protection authority. Where processing relies on your consent, you may withdraw that consent without affecting the lawfulness of earlier processing. These rights can be subject to conditions and exceptions.

The account controls described above are practical self-service options, not limits on any privacy rights provided by applicable law.

Voyager uses reasonable technical and organizational safeguards, including encrypted transport, one-way password hashing, restricted session cookies, access controls, request throttling, and operational monitoring. No internet service can guarantee absolute security.

Voyager is intended for adults aged 18 and over. If you believe someone under 18 has provided personal information to Voyager, contact support@raylight-voyagertracking.com so we can investigate and address the account and information.

Privacy requests can be sent to support@raylight-voyagertracking.com.

We post changes to this Privacy Policy on this page and update the date above. Where applicable law requires additional notice or consent for a material change, we will provide that notice, such as in the app or by email, or obtain that consent before the change applies.

You may stop using Voyager and delete your account if you do not agree with an updated policy. Contact support with questions about a change or how it affects your information.